CORESEE – Privacy Policy

Last updated August 28, 2025

We built CORESEE with privacy in mind. Our priority is to keep your information safe and secure and clearly explain how we use it. This Privacy Policy ("Policy") explains how we handle your information, and how to exercise your rights and choices.

This Policy applies to these services:

  • the CORESEE apps for distributed on iOS, Android, Mac, Windows;
  • the CORESEE extensions for Adobe, and Avid products and services;
  • the CORESEE web application; and
  • anywhere else we gather information about you and refer to this Policy

For simplicity, we call these services the "Services" in this Policy. This Policy does not apply to use of lmlabs.com, aside from the CORESEE web application.

This Policy is grouped into these sections:

  1. who we are and how this Policy works;
  2. the categories and specific types of information we collect;
  3. how we use information;
  4. when we exchange information with other parties; and
  5. your rights and controls over information about you, including rights under GDPR and California law.

We encourage you to read this Policy carefully. If you have questions, please contact us.

Who we are and how this Policy works

Who we are

Like Minded Labs Canada operates the Services and is referred to in this Policy as "CORESEE", "we", "our" or "us". This Policy supplements and is governed by our Terms of Service ("Terms"). Capitalized terms that we use but do not define in this Policy are defined in our Terms. The Terms describe how the Services works in general, including security measures we use to protect our systems and the information described in the Policy.

When this Policy applies

This Policy applies to you when you use the Services. By using or accessing the Services, you signify that you have read, understand and agree to be bound by this Policy and the Terms.

  • If you are a current or former employee or contractor of ours, this Policy does not apply to you. You may contact us about your privacy practices and rights at legal@coresee.com.
  • If we receive your information in our role as a contractor or service provider to another business, please see Our Role.

This Policy is effective as of the Last Updated date above.

Because the Services changes often, this Policy may change over time. Anytime we modify the Policy, we will post a revised version on the Services and update the Last Updated date above. If you have given us your contact information, we will notify you before any material changes take effect so you have time to review them. Still, you should review this Policy periodically to ensure that you are aware of the disclosures in the current version.

Location-specific sections

The Services operates from the United States, but this Policy applies worldwide. Our practices generally do not differ based on your location, but your rights and choices depend in part on the law where you live. For example, you may have rights under:

  • "GDPR": implementations of the Data Protection Act 2018 and the General Data Protection Regulation (EU) 2016/679; and
  • "CCPA": the California Consumer Privacy Act, as amended.

As a result, some sections of this Policy apply to you only if you reside in a particular location.

  • California residents should see Rights under California law.
  • If you reside in a U.S. jurisdiction that has enacted a data privacy law similar to CCPA, we extend the same rights CCPA grants to California residents to you, except where we specify otherwise.
  • Residents of jurisdictions where GDPR applies – such as U.K., EU and Swiss residents – should consult the Rights under GDPR and International Data Transfers sections.

If any of those sections apply to you, those sections override any contrary descriptions elsewhere in the Policy as they relate to you. If you have questions about your rights under other data privacy laws, please contact us.

Our role

Often, we are the business controlling the personal information we collect about you.

However, if we receive your personal information in our role as a contractor or service provider to one of our customers (such as any account owner provisioning your access or account with CORESEE), we may serve in a different role under applicable law. That customer may serve as business controlling our processing of your information. In those circumstances:

  • Additional privacy notices or policies, provided by the customer to you, may govern or apply to the personal information you provide through our services.
  • We will direct any questions or rights requests you may send us as required under our customer agreements or applicable law.

Information we collect

This table explains the categories of personal information we collect, with examples.

Data CategoryExamples
User DataAs defined in our Terms, including any user-provided account or profile information, such as name, email, phone number, login name and password, settings
User ContentAs defined in our Terms, including all content you share or transmit through the Services.
Internet ActivityIncludes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device InformationIncludes hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, and mobile network data.
Usage InformationInformation about how people and their devices interact with CORESEE products and services, such as: when users join and leave a CORESEE stream; performance data; app interactions (such as mute/unmute or video on/off); features used; and other usage information and metrics. This also includes information about when and how people visit and interact with CORESEE Apps and web application, including interactions with website features
Communications with usInformation about your direct communications with us, including support and account inquiries
Data from other sourcesIncludes from or in connection with:
  • Claims or disputes
  • Vendors who help us verify users and traffic
  • Payment processors
  • Partner companies
  • Publicly available sources
  • Marketing service providers
  • Governments, regulatory authorities or law enforcement officials
Location DataIncludes IP address, to the extent usable to glean a device’s approximate location and other approximate device location data if provided by users.

Information we don’t collect

For clarity, we do not collect:

We don’t use, sell, share any of those types of information.

How we use information

Our personnel do not access User Content—including meeting or messaging content—unless authorized by the administrator or other controller of Business User account, or to the minimum extent required for legal, safety, or security reasons, as discussed below. The Services process User Content solely to deliver the Services to the users who you permit to access it, such as in a meeting or when you download a recording. We do not use User Content to improve the Services or develop new ones.

We otherwise use personal information to conduct the following activities:

  1. To provide the Services to you
    • Create and manage your Account
    • Provide you with customer support and respond to your requests
    • Complete your orders
    • Communicate with you about our services
  2. To manage your account or enable your communications
    • Register you on the services and remember your devices and settings
    • Administer your account on new features and apps
  3. To improve our services and develop new ones
    • Troubleshoot products and services
    • Review interactions with customer teams to improve our quality of service
    • Develop new content and services
  4. To operate advertising and marketing campaigns
    • Message you, after you have given your consent and only until you withdraw it, about offers, including on a personalized basis.
  5. To prevent, detect and fight fraud and other illegal or unauthorized activities
    • Authenticate accounts and activity
    • Find and address ongoing, suspected or alleged violations of our Terms
    • Better understand and design countermeasures against violations of our Terms
    • Retain data related to violations of our Terms to prevent against recurrences
    • Enforce or exercise our rights; for example, those in our Terms
  6. To ensure legal compliance
    • Verify copyright or IP claims
    • Comply with legal requirements
    • Assist law enforcement

Purposes

We rely on the following purposes to collect and use your information as described in this Policy:

Our exchange of information with others

We provide personal data to third parties only with your consent or in one of the following circumstances (subject to your prior consent where required under applicable law):

We do not ‘sell’ or ‘share’ personal information

We don’t exchange personal information with third parties for behavioral advertising (i.e., ads targeted to you), or otherwise sell it. Nor have we done so in the past twelve (12) months. Let’s get that out of the way.

Direct marketing

We only exchange information about you with third parties for direct marketing purposes if you opt in, and will only do so until you opt out.

Vendors

We contract with businesses to provide certain services related to the functionality and features of the Services, including payment processing, email and hosting services, software development and data management. We refer to them as “vendors.”

We may disclose information about you, such as Personal Identifiers, Commercial Information, Internet Activity and Device Information, to vendors as necessary for them to perform their services. Our vendors are not permitted to use your information for any other purpose. In the past twelve (12) months, we have disclosed personal information to the following types of vendors:

For legal reasons

Finally, we may share your information:

With your consent or at your request

We may periodically ask for your consent to exchange your information with third parties. Whenever we ask your consent for this reason, we will summarize the purpose and scope of the exchange.

How long we retain your information

We retain your information only as long as we need it for the purposes described under How we use information, except when longer retention is required by our compliance policies and efforts toward applicable legal, tax, accounting and regulatory requirements.

How long we need information for those purposes varies by category, and even within categories. These retention determinations always consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from its unauthorized use or disclosure, whether we can achieve those purposes without using the personal information.

For example, we delete some Internet Activity as soon as you exit the Services, whereas we may retain records of your orders for services for several years as required by law or contract, such as agreements with our payment processors or under our accounting standards.

Your rights

In General

We want you to be in control of your information, so we want to remind you of the following options and tools available to you:

Opting Out of Communications

If you have opted in to receive marketing or commercial messages from us, we may use the information we collect from you to send messages to you. If you do not want to receive these messages, you can opt out (as applicable) by using the unsubscribe link at the bottom of our communications, unchecking the applicable box to opt out when prompted, or by simply not opting in when prompted. You may also at any time opt out of receiving communications from us by contact us.

Please note that even if you unsubscribe from our communications, we may still need to contact you with important information related to your account and your purchases. For example, even if you have unsubscribed from our promotional emails, we will still alert you to changes to our Terms or Privacy Policy.

Disallowing Background and Location Data Collection

You may limit or restrict the operation of background technologies (such as ‘cookies’ and activity trackers) in your browser, app and/or device-level settings. Check your browser, device or App’s settings to learn more.

Rights under GDPR

This section applies to you only if you reside in a jurisdiction where GDPR applies. When you see italics in this section, it denotes the first time we use terminology defined in GDPR.

The purposes and the legal bases for our collecting and processing of personal data under GDPR are generally described under How we use information. For GDPR purposes, when we process your data as a data controller, we rely on the following legal bases (as applicable in your jurisdiction):

Depending on your jurisdiction’s enactment of GDPR, you may have these rights:

You may exercise rights under GDPR as described under Requesting information. If you do not provide personal data to us or withdraw consent for processing personal data, we may not be able to provide you with certain aspects of the Services.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

International Data Transfers

If you reside outside the United States, we transfer information about you for processing in the United States. By providing information about you to enable the Services, you consent to the processing of such data in the United States. The transfer of this information to the United States is necessary for the performance of our contract for use of the Services.

When we transfer personal data subject to GDPR outside of CORESEE, we use standard contract clauses approved by the EU for this purpose, or another appropriate transfer mechanism.

Note that U.S. law is not equivalent to GDPR. As of the Last Updated date above, the U.S. has not been deemed an “adequate” jurisdiction by the EU for international data transfers. However, the EU and the U.S. are negotiating the terms of an adequacy determination that may go into effect in the years to come.

Rights under California law

This section applies to you only if you reside in California or another U.S. state where applicable law provides for some or all of these rights or substantially similar rights. Except as noted in this section, we extend these California rights to residents of those states regardless of whether applicable law in those states includes all of these rights.

Rights under CCPA

The California Consumer Privacy Act (“CCPA”) provides California consumers with additional rights regarding their personal information (as defined in CCPA).

The categories of personal information we collect are generally described in Information we collect above, and depend on how you use the Services. For clarity, we have collected personal information for these CCPA categories of business and commercial purposes in the last twelve months:

The categories of third parties to whom we disclose personal information are under Our exchange of information with others above. The disclosures under Purposes above supplementally describe with business purpose or commercial purpose for those exchanges of information.

Under CCPA, California consumers have the following rights:

Rights to Know, Access, Correct and Delete.

You have the right to request that we disclose, correct and delete personal information about you that we have collected. Your right to know includes the personal information we have sold or shared or disclosed for a business purpose.

Finally, we may deny deletion requests, in whole or in part, with respect to information we reasonably need to:

Rights to Limit and Opt-Out of Sharing/Sale

You also have the right to direct us (1) not to share or sell your personal information and (2) limit our disclosure and use of your sensitive personal information to purposes necessary to provide the Services to you.

We do not sell or share your information, so we do not provide a mechanism to exercise these rights.

As of the Last Updated date, we have no knowledge of any use of personal information we collect from individuals under the age of 16 for ‘sale’ or ‘sharing’ purposes.

Right of No Retaliation

CCPA prohibits us from discriminating against you if you exercise rights under CCPA, except when you opted in to a financial incentive involving certain of your personal information, and subsequently restrict our use of that personal information through a CCPA rights request.

Your right of no retaliation doesn’t need to be exercised. We never retaliate against anyone exercising their rights under this Policy or CCPA.

Request process for CCPA rights

To submit a CCPA request relating to the foregoing rights, please see Requesting information. That section generally applies to requests to exercise CCPA rights. However, in addition:

Other California law

Because we only give your information to third parties for direct marketing purposes with your consent, and always allow you to opt out of direct marketing communications after opting in, we believe we are not currently required to comply with California Civil Code Section 1798.83.

Requesting information

Submitting requests

To exercise any right described in this Your rights section, please contact us. Your request must:

Verifying requests

We verify requests by confirming the source of the request and then by matching the information submitted to the information we maintain. If your request is unclear or we are unable to authenticate your identity, we will respond with direction to remedy the deficiencies, in accordance with law that applies to you.

If we cannot verify the identity of the individual making the request, we may deny it, in full or in part.

Responses to requests

We will respond to your request as quickly as we can, taking into account the nature of your request and the volume of pending requests. The content of our response will vary with the nature of your request, but will always respond in accordance with any deadlines or requirements specified by the laws that apply to you.

Under certain circumstances, we may be unable to provide responsive personal information, such as when disclosure would create a substantial, articulable and unreasonable risk to the security of the information, customers’ account with us, or the security of our systems or networks. We do not disclose account passwords or any other non-personal information that enables access to an account.

Please understand, however, that we reserve the right to retain an archive of any information about you, to the extent permitted by law. We may also retain deidentified or aggregate data derived from information about you.

Use by minors

We do not permit children under the age of 16 to sign up for a CORESEE account. We do not knowingly collect information from anyone under the age of 16. If we learn that we have collected information from a child under age 16, we delete that information as quickly as possible.